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Conditions

Selling your items

You may sell items made with this pattern, and I wish you good luck with your business! You may only sell the garments if you are the purchaser of the patterns and are sewing yourself. It is not allowed to transfer the pattern to another party.

Copyright

You may not resell, copy, or redistribute this pattern in any form. The buyer of a sewing pattern from Threads by Caroline may only use it personally. Sharing or exchanging a pattern with other parties is strictly prohibited. No part of the sewing pattern may be copied or shared without written permission from Threads by Caroline.

 

Payment conditions

This webshop is currently only open for customers located in Sweden and Norway.
Each product is listed with price including VAT. In the checkout you can see the total price including the VAT charge and any additional costs, such as shipping.

Shipping conditions

When you purchase a digital pattern: The pattern and tutorial are sent via a download link to the e-mail address that you stated at the checkout. The files are sent as soon as the payment is confirmed, which usually takes just seconds. Make sure to download the files and save them to your computer. The download link can be used a maximum of 3 times. To open the files we recommend that you use Adobe Reader, you can read more on that here

When you purchase a printed pattern: We always ship your orders within 24 hours (Monday to Friday, holiday-free weekdays). The pattern and tutorial will be delivered by PostNord to the address that you stated. PostNord's delivery time is:

In Sweden: 1-2 working days, usually 1 day.
To European countries: 1-4 working days. Postnord's delivery time varies depending on the country, if you want to know the estimated delivery time for your country, please contact us or see the info on PostNord's website.

Returns policy

When you purchase a digital pattern: Due to the nature of these products the consumer has no right to make a return or exchange. This is in accordance with 11 § 11 in the Swedish Distance and Doorstep Sales Act (2005:59). 

When you purchase a printed pattern: you have right to a 14-day cancellation period if the price of the product is more than SEK 400. The 14-day cancellation period starts the day after you receive your order. The customer pays the return shipping. Please contact us if you'd like to make a return.


Complaints

If you discover a fault with the product you've bought, we ask you to contact us and submit your claim. We will do our best to resolve your complaint.


Integrity and data protection policy

When you place an order in our webshops (threadsbycaroline.com, and our shop at etsy.com) you state your personal data, which we need in order to complete your order, and you approve that we store this data in order to fulfill our agreement. These personal data are name, billing address, shipping address, e-mail, IP-address and browser. We will store this data for as long as we are required to according to the Swedish Accounting Act.

We share your personal data with our external partners only for as much as we need to run our business, for example our web hosts and applications that send out digital patterns, receipts and newsletters.

According to the GDPR you have a right to see which information we have stored on you. If it is wrong, incomplete or irrelevant you can ask us to correct it or remove it. Please contact me, Caroline Mannegren, in that case. As long as there’s no legal obstacle, you can demand that we remove your personal data.

If you have any opinions or questions about this policy, please contact us.