About Threads by Caroline AB
This company has its headquarters in Habo, Sweden. The company's post address is Trastgatan 12, 566 33 Habo, Sweden.
If you wish to get in contact with us, send an email to info (@) threadsbycaroline.com. We'll get back to you as soon as possible.
When you've completed an order, an order confirmation is sent to your e-mail address. In the confirmation you'll find information about the products, prices, billing and shipping address. If any details are wrong, please contact us immediately via e-mail info (@) threadsbycaroline.com.
We ship to customers in Sweden, Norway and other EU-countries.
Our normal delivery time is 1-4 days (to Sweden) and 2-6 days (to Norway and EU-countries). Note that orders made during the weekend will be sent on the Monday after the weekend.
If shipping delays occur (without us notifying you about it), please contact us via e-mail, info (@) threadsbycaroline.com.
When you purchase a digital pattern: The pattern and tutorial are sent via a download link to the e-mail address that you stated at the checkout. The files are sent as soon as the payment is confirmed, which usually takes just seconds. Make sure to download the files and save them to your computer. The download link can be used a maximum of 3 times. To open the files we recommend that you use Adobe Reader, you can read more on that here.
When you purchase a printed pattern: Our normal shipping is 1-4 working days to customers in Sweden. For Norway and other EU-countries shipping is usually 2-6 working days. if you want to know the estimated delivery time for your country, please contact us or see the info on PostNord's website.
All prices in the store are in the currency SEK (Swedish krona), including VAT and subject to price changes, typos in price list and price errors due to faulty information. We reserve the right to adjust the price.
When you purchase a digital pattern: Due to the nature of these products the consumer has no right to make a return or exchange. This is in accordance with 11 § 11 in the Swedish Distance and Doorstep Sales Act (2005:59).
When you purchase a printed pattern: you have a right to a 14-day cancellation period. The 14-day cancellation period starts the day after you receive your order. The customer pays the return shipping. Please contact us if you'd like to make a return. The product must be well packaged and in original condition.
If you discover a fault with the product you've bought, we ask you to contact us and submit your claim. We will do our best to resolve your complaint.
The patterns and tutorials are true and complete to the best of our knowledge. The patterns and tutorials are made without guarantee on the part of Threads by Caroline. We disclaim any liability in connection with the use of the patterns, tutorials and the items made with them.
We reserve for any typos or misprints on this website, as well as selling out products. We cannot guarantee that the pictures renders the product's exact look since colors may appear different on different screens.
Cookies are small text files or pieces of information that are stored on your computer or mobile device when you visit our website. A cookie contains the name of the website and a value, which can be used for a variety of purposes.
“Session” cookies are held in memory and only exist during your visit to our website. “Persistent” cookies are stored on your device until they expire, and can therefore be used by our website on your subsequent visits. All persistent cookies have a "lifetime" which dictates how long the cookie will remain active on your device.
Integrity and data protection policy
When you place an order in our webshops (threadsbycaroline.com, and our shop at etsy.com) you state your personal data, which we need in order to complete your order, and you approve that we store this data in order to fulfill our agreement. These personal data are name, billing address, shipping address, e-mail, IP-address and browser. We will store this data for as long as we are required to according to the Swedish Accounting Act.
We share your personal data with our external partners only for as much as we need to run our business, for example our web hosts and applications that send out digital patterns, receipts and newsletters.
According to the GDPR you have a right to see which information we have stored on you. If it is wrong, incomplete or irrelevant you can ask us to correct it or remove it. Please contact us, Threads by Caroline, in that case. As long as there’s no legal obstacle, you can demand that we remove your personal data.
If you have any opinions or questions about this policy, please contact us.
Changes to our terms and conditions
We reserve the right to at any time change our terms and conditions. When you place an order in our shop you agree to our terms and conditions.